We are seeking a highly motivated, passionate and dynamic sales associate to join our studio team in Fairview Park, Ohio. The Community Relations & Sales Associate assists our Founder and the Director of Possibilities with new membership sales as well the retention of current members. The Community Relations & Sales Associate works at our front desk, providing superior customer service while assisting new and current students in class selections, answering membership questions, and transacting retail merchandise purchases. We expect you to be excited about meeting and greeting our customers and be part of building a strong and tight knit community. The Community Relations & Sales Associate also assists in training other desk yogis and helping implement sales goals for each desk shift. This position will also help with studio cleanliness and general maintenance. Yoga knowledge or background is preferred but not required. Previous sales experience is required.
JOB REQUIREMENTS:
Excellent sales, communication, and customer service skills
Goal-oriented with an ability to achieve sales targets
Strong customer service skills
Ability to learn and use the Mindbody software system
Must be fluent in English and have excellent communication skills via in person, phone, text and email
Ability to work under pressure and meet tight deadlines
Must have proficient computer skills in Google Docs & Excel
Daily and/or occasional travel may be required
Attend special events and trainings as needed
This position will be encouraged to take all of the classes offered in the studio. This is important for when team members are recommending classes to members and prospects so each person is set-up for a safe, educated, and positive class experience that meets their needs.
Part time
RESPONSIBILITIES:
Execute full sales process of lead generation, follow up, and adding members to the community
Tracking leads and their 5 touch point sales journey in our Google Doc lead sheet
Meet and exceed sales goals as established by our Founder & the Director of Possibilities
Help train other desk yogis & establish sales goals for each desk shift
Manage the front desk by greeting students, getting them checked in for class, and checking out retail & service sales
Answer any questions students may have in person, via phone, text or email
Conduct studio tours & Mindful Meetups with new prospects to build rapport and facilitate sales
Be knowledgeable about Hope Yoga’s mission, vision, pillars, retail, offerings and employees
Emphasize and enforce objectives of the studio as a fitness and wellness provider
Book quality appointments to achieve monthly sales quota
Participate in grassroots/community events (health fairs, grand openings, farmer's markets, and community events) to promote the studio
Helps create partnerships with other local small businesses
Creates corporate yoga partnerships with larger local businesses
Assists with maintaining a clean, safe and welcoming environment
Maintains inventory levels in studio for retail sales--making changes as needed in Mindbody Software and Squarespace
Package and ship all online retail orders
Assumes responsibility for developing selling skills
Other duties as assigned
COMPENSATION & PERKS:
This position offers a competitive hourly wage
Opportunity for bonus based on performance
Opportunity for growth within Hope Yoga including additional sales and management positions
Free yoga classes at Hope Yoga
Discount on retail and workshops/events